OUR COMMITMENT TO YOU
Black Cove stands behind our products and want you to be satisfied with them! We always do our best to take care of our Customers - dealing with all situations fairly and responsibly! If you have received a damaged or defective item, please Call Us at 888.990.COVE (2683) or Email Us at firstname.lastname@example.org and we will rectify this right away!
NOTE** : WE WILL ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT FOR ITEMS THAT ARE RETURNED AND FALL WITHIN OUR RETURN GUIDELINES. WE CURRENTLY DO NOT OFFER EXCHANGES. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling.
FREE RETURNS For Purchases over $75
If you need submit a return please email us at email@example.com
ADDITIONAL RETURN DETAILS:
ALL RETURNS MUST BE UNWORN, UNUSED, DAMAGE FREE WITH ORIGINAL TAGS ATTACHED. ANY ITEMS THAT ARE RETURNED THAT DO NOT MEET THESE STANDARDS WILL BE RETURNED TO THE CUSTOMER.
RETURN CLAIMS MUST BE SUBMITTED WITHIN 7 DAYS OF RECEIVING THE MERCHANDISE OR RETURN WILL NO BE GRANTED.
Last Chance, Flash Sale and Sale Items are FINAL SALE! Bodysuits, Intimates and Swimwear are FINAL SALE! We do not hold items for returns or exchanges. Preorders of back-ordered items may ship separately. Any returns past the return policy requirements will not be accepted.
All returns should be sent to our processing warehouse located at:
20 E. Thomas Road
Phoenix, AZ 85012
Once item is received, we will inspect the quality of the item and submit a full refund within 5 business days. Refunds will be in the amount of the invoice not including shipping charges, shipping charges will not be refunded.
For any additional questions, please contact our Customer Care team.